Shipping policy
All our goods are handcrafted . So the orders are usually shipped from our facility for 2-5 business days.
Please be aware that our Customer Experience team's answers during this time may be delayed owing to the exceptionally high traffic. Please give a response up to 72 hours. We pledge to answer as soon as we can to each and every customer!
Please wait up to 10 business days for your order to process if you ordered it during the busiest time of year or right before a big holiday (such as Black Friday or Christmas).
The preparation time before dispatch is not included in the anticipated delivery time that is shown on the checkout page.
Generally, we will send the items as soon as possible once your payment is completed. We do not guarantee delivery time on all international shipments due to differences in customs clearing times in individual countries, which may affect how quickly your product is inspected.
We ship anywhere in the world so it will depend on your country of residence and not all of our merchandise ships from the same location such as the United States, Europe, China, Australia etc... It may take anywhere from 5-35 business days on average. This is highly dependent on the customs and import process in your country.
The shipping time and cost depends on your location, but can be estimated as follows:
| Country |
Shipping-
costs |
Delivery time |
| United States of America (USA) |
5.99 $ - Standard shipping |
5 - 13 Business days |
|
39.99 $ - Express shipping |
3 - 10 Business days | |
|
Europe |
8 $ - Standard shipping | 6 - 40 Business days |
|
20 $ - Express shipping |
3 - 10 Business days | |
| Australia | 8 $ - Standard shipping | 10 - 40 Business days |
| 25 $ - Express shipping | 3 - 10 Business days | |
| Canada | 7 $ - Standard shipping | 5 - 40 Business days |
| 25 $ - Express shipping | 3 - 10 Business days | |
| New Zealand |
10 $ - Standard shipping | 10 - 40 Business days |
| 28 $ - Express shipping | 3 - 10 Business days | |
| Rest of world | 8 $ - Standard shipping | 10 - 40 Business days |
| 25 $ - Express shipping | 3 - 10 Business days | |
Note: The delivery timeframe shown on our website reflects to U.S. the average delivery period. In some cases , shipments may take longer due to U.S. customs delays, especially after the new import rules introduced on August 29 2025.
Customs
United States : We ship DDP - duties & taxes are prepaid by us. You won't be charged additional fees on delivery.
Rest of World: When shipping orders to certain countries, such as those in the European Union or the United Kingdom, your local customs authorities may charge additional taxes, duties, or fees according to your country’s regulations.
Shipping FAQ
How Do I Change My Delivery Address?
Please contact us as soon as you realize you need to change the delivery
address as once it is shipped we cannot change the address. Contact
info@thats-my.com Immediately!
How Do I Cancel An Order?
Please contact us as soon as you realize you need to cancel. You can cancel your order within the first 24 hours.. Contact info@thats-my.com.