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FAQs

I am not satisfied with my product, what do I do?

If you are dissatisfied with your product please contact our customer care team on info@lart-store.com advising us of the problems you are having. Please also include a photo of the front and back of your product and we will endeavor to resolve this as soon as we can.

Can I cancel my order?

If you contact us within 1 hour of placing your order it may be possible to cancel your order.

My item is faulty, what do I do?

If your product is faulty or damaged please email info@lart-store.com with your order number and photos of the damages occurring.

I haven't received my order for a very long time, what do I do?

if you have not received your order within the time specified in the shipping section for your country, please let us know at info@lart-store.com and we will resolve this issue as soon as possible.

What is your returns policy?

Please see our returns section for more information.

How do I return an item to you?

Please see our returns section for more information.

Where do you ship to?

We ship worldwide.

What payment methods do you offer?

We currently accept Visa, Mastercard, American Express, PayPal, Apple or Google Play

Can I track the status of my order?

When your order has been dispatched, we will send you an email, then you can track your order on this page.