Warranty
Each case and charm is handmade with special attention to detail and materials. All our products come with a 1-month warranty from the date of delivery, covering manufacturing and production defects.
✦ What’s covered (valid for 1 month)
Phone Cases:
- Appearance of stains or discoloration.
- Detachment of stones, pearls, or decorative elements.
- Large bubbles on the resin surface that break and leave holes.
- Peeling of the epoxy resin layer from embedded elements.
- Detached ring holder in designs with a ring.
Charms:
- Breakage of fittings or hardware.
✦ What’s not covered
Phone Cases:
- Yellowing of resin — this is a natural process caused by exposure to sunlight, heat, humidity, sweat, and cosmetics. A special care wipe is included with each order.
- Fading of metallic elements — even with protective coating, metal may tarnish over time due to friction.
-
Mechanical cracks caused by incorrect removal of the case or accidental drops.
Resin is like glass: hard but fragile, so please handle with care. A proper removal guide is included in every package.
- Peeling of the mirror layer in mirror designs due to contact with alcohol-based or harsh liquids.
Charms:
- Fading or loss of shine due to water, perfume, or household chemicals.
- Mechanical damage from drops or impact.
- Broken stones.
After 1 month from delivery, the product is no longer covered by the warranty.
✦ Care Instructions
Phone Cases:
- Do not use abrasive cleaners or harsh chemicals.
- Clean with a microfiber cloth or damp cloth and mild soap.
- Avoid prolonged exposure to sunlight and heat.
- To remove the case, gently pull the top left corner near the camera cutout toward you.
Charms:
- Avoid contact with water, perfumes, and household chemicals.
- Remove before sleeping, exercising, or engaging in physical activity.
- Store in a dry place.
- Avoid drops and impacts.
- Wipe with a soft cloth.
✦ Contact Us
If you have any questions or concerns, feel free to contact us:
Instagram Direct: @thats.my.store.ww
Email: info@thats-my.com